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Privacy Policy

At Diamond Ecoute, we are committed to protecting the privacy and confidentiality of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and services. By using our website and engaging with our services, you consent to the practices described in this Privacy Policy.

Information We May Collect

We may collect personal information from you when you interact with our website, fill out forms, or communicate with us via email or other channels. The types of personal information we may collect include:

  • Name
  • Contact information (email address, phone number, etc.)
  • Demographic information (age, gender, etc.)
  • Information provided in messages or communications with our volunteers

How We Use Your Information

We use the information you provide to us to:

  • Deliver and improve our services
  • Respond to your inquiries and provide support
  • Personalize your experience with Diamond Ecoute
  • Send you relevant updates, newsletters, and information about our services
  • Conduct research and analysis to enhance our understanding of mental health needs and improve our services

Data Security

We take data security seriously and have implemented appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols to ensure the confidentiality and integrity of your data. However, please note that no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers and partners who assist us in delivering our services and improving user experience. These parties are bound by confidentiality agreements and are prohibited from using your personal information for any other purposes.

We may also disclose your personal information when required by law or if we believe that such disclosure is necessary to protect our rights, comply with legal obligations, or enforce our policies.

Your Choices and Rights

You have the right to access, update, correct, and delete your personal information that we hold. If you would like to exercise any of these rights or have any questions about your information, please contact us using the information provided at the end of this Privacy Policy.

Changes to the Privacy Policy

We reserve the right to update and modify this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review the Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal information, please contact us at:

Diamond Ecoute, Email: [email protected] Phone: +44 7533 656788

We are committed to addressing your inquiries and concerns in a timely and professional manner.